Refund & Cancellation Policy
How cancellations and refunds work for bookings.
DRAFT — not legal advice. This is a DRAFT template, not legal advice. It has not been reviewed by a lawyer and does not certify compliance with any law. Have it reviewed and finalised by qualified legal counsel in your relevant jurisdiction(s) before relying on it.
Last updated: [OWNER MUST PROVIDE: effective date]
This policy explains cancellations and refunds for guide bookings made through YMY. Exact commercial terms are set by the operator and appear where marked.
Cancellations by travelers
[OWNER MUST PROVIDE: exact cancellation window and refund percentages]. As a starting point, the platform currently states that full refunds are available for cancellations made more than 24 hours before the scheduled experience; cancellations within 24 hours are non-refundable.
Cancellations by guides
If a guide cancels, you are entitled to a full refund. [OWNER MUST PROVIDE: any additional remedy, e.g. rebooking support].
How refunds are issued
Refunds are returned to your original payment method via Stripe. Processing times depend on your bank/card provider.
Statutory rights
Consumer-protection and distance-selling laws in your country may give you additional cancellation/refund rights that override this policy. Nothing here limits those rights.
Disputes
To raise a refund issue, contact [OWNER MUST PROVIDE: general contact email].