Delivery, Cancellation & Refund Policy

Once your payment is confirmed, your booking confirmation is delivered immediately on screen and in your YMY dashboard, and the guide is notified. You can message your guide through the platform to agree the meeting point and details.

The service itself is delivered in person by the guide on the date, at the time, and for the duration shown in your booking. No physical item is shipped and no shipping fee applies.

If a booking confirmation does not appear within [OWNER MUST PROVIDE: confirmation time, e.g. 1 hour], contact ymyahyaa@gmail.com.

Paid guide plans are digital services. They are activated on your account immediately after successful payment and remain active for the billing period you selected.

• More than 72 hours before the booking: 100% refund.
• 24–72 hours before the booking: 50% refund.
• Less than 24 hours before the booking: no refund.
• Within 24 hours of booking: full refund, provided the booking is more than 72 hours away.

Customers may request to change their booking date, subject to the local expert’s availability.

If a local expert cancels a confirmed booking, the customer will receive a full refund or may choose another available verified expert.

YMY Cons understands that unexpected events may affect travel and bookings. If an extraordinary event makes it impossible or unsafe to provide or attend a booked service, YMY Cons may offer a full refund or free rescheduling.

Eligible circumstances may include:

• Government-imposed travel restrictions or entry bans
• War, armed conflict, or significant civil unrest
• Natural disasters such as earthquakes, floods, or severe storms
• Major security emergencies or officially declared emergencies
• Government or airport closures that prevent travel
• Other serious events beyond the reasonable control of the customer, local expert, or YMY Cons

YMY Cons will review each situation individually and may request reasonable supporting information where necessary.

Where an emergency situation is confirmed, the customer may choose between:

1. A full refund, or
2. Rescheduling the booking to a later available date.

This policy does not apply to ordinary changes of personal plans, missed flights, personal emergencies, or failure to attend the booking where the service remains available.

YMY Cons reserves the right to assess each case fairly based on the circumstances and available information.

Because guided experiences are services performed on a set date, they cannot be “returned” once performed. If the booked service is not provided as described or the local expert does not attend, customers may contact YMY Cons for a review and possible full or partial refund.

Approved refunds will be returned through the original payment method. Processing times may vary depending on the payment provider or bank.

Consumer-protection and distance-selling laws in your country may give you additional cancellation/refund rights that override this policy. Nothing here limits those rights. See also our Distance Sale Contract.

To raise a delivery or refund issue, contact ymyahyaa@gmail.com or +90 543 508 28 86.

By completing a booking, the customer agrees to this Cancellation & Refund Policy.