Distance Sale Contract

Seller / Intermediary Service Provider: Yusuf Muhammad YAHYA (trading as YMY Consultancy). Address: Bulgurlu Mah. Karlidere Cad. No: 46C Daire: 10, Üsküdar, İstanbul, Türkiye. Tax office / number: Ümraniye / 9281115033. Email: ymyahyaa@gmail.com. Phone: +90 543 508 28 86.

Service Provider (guide): the independent local guide named in the booking, who performs the guided experience.

Buyer: the person who completes the booking or purchase, using the name and email address entered at checkout.

This Contract sets out the rights and obligations of the parties regarding the service the Buyer orders electronically through the YMY website, in accordance with the applicable consumer-protection and distance-contract legislation.

Service: a private guided experience with the guide, date, start time, duration and number of guests shown on the checkout page; or a guide subscription plan with the term shown on the checkout page.

Price: the total amount shown on the checkout page before payment, including all taxes and fees. YMY retains a platform fee of 15% of each booking; the guide receives 85%. No delivery or shipping fee applies.

Payment: by credit or debit card through YMY’s payment service provider. Card details are entered directly with the provider; YMY never sees or stores them.

The booking confirmation is delivered electronically immediately after payment. The guided experience is performed in person by the guide on the booked date and time; subscription plans are activated immediately. Details are in our Delivery, Cancellation & Refund Policy.

Before concluding this Contract, the Buyer was shown the Seller’s identity and contact details, the essential features of the service, the total price including taxes, the payment method, the performance date, and the cancellation and complaint conditions, and confirmed they received this information electronically.

As a rule, the Buyer may withdraw from a distance contract within 14 days without giving a reason. However, under the Distance Contracts Regulation, contracts for leisure services that must be performed on a specific date or period, and services whose performance has begun with the Buyer’s approval before the withdrawal period ends, are exempt from the right of withdrawal. Guided experiences booked for a fixed date fall within this exemption. [OWNER MUST PROVIDE: confirmation from counsel that this exemption applies to your services].

Cancellation of a booking is therefore governed by the cancellation terms in Article 7.

Guide subscription plans: the Buyer may withdraw within 14 days of purchase unless the service has been used with the Buyer’s approval. To withdraw, notify ymyahyaa@gmail.com.

Cancellations and refunds follow our Delivery, Cancellation & Refund Policy as published on the date of the booking. If the guide cancels or does not perform the service, the Buyer receives a full refund. Approved refunds are returned to the original payment method.

The Buyer must provide accurate booking details, attend at the agreed time and meeting point, and follow lawful and reasonable safety instructions given by the guide.

The Seller provides the platform, processes the payment, delivers the booking confirmation, and passes the booking to the guide. The guide is responsible for performing the experience as described.

Personal data shared under this Contract is processed as described in our Privacy Policy.

Complaints can be sent to ymyahyaa@gmail.com. Buyers who are consumers in Türkiye may apply to the Consumer Arbitration Committee or Consumer Court at their place of residence or where the transaction took place, within the monetary limits announced each year by the Ministry of Trade. [OWNER MUST PROVIDE: governing law / jurisdiction for non-Turkish consumers, confirmed with counsel].

This Contract enters into force when the Buyer accepts it electronically at checkout and completes payment. A copy is available at any time on this page, and the booking-specific details remain available in the Buyer’s YMY dashboard.